Can Mortgage Leads is a lead-generation service that provides licensed Canadian mortgage brokers with pre-qualified borrower leads. This policy covers how we handle information collected from brokers who purchase or enquire about our lead packages. It does not cover borrower data, which is governed separately.
Can Mortgage Leads operates as a lead-generation service for licensed Canadian mortgage professionals. We are the data controller responsible for the personal and business information collected through our website and lead service agreements.
For privacy enquiries: [email protected]
We collect the following information from brokers who contact us, complete our quote form, or enter into a service agreement:
| Information Type | Examples | How Collected |
|---|---|---|
| Identity information | First name, last name | Quote form, agreement |
| Business information | Brokerage name, licence number | Quote form, agreement |
| Contact information | Phone number, email address | Quote form |
| Location information | Province, city | Quote form |
| Service preferences | Lead type, volume, product niche | Quote form, onboarding |
| CRM details | GoHighLevel or CRM connection info | Onboarding |
| Payment information | Billing details for lead packages | Payment processor |
| Communication records | Emails, call notes | Service interactions |
We collect broker information for the following specific purposes:
- To process and fulfil lead package enquiries and service agreements
- To match and deliver pre-qualified borrower leads to your pipeline or CRM
- To communicate with you about your lead account, delivery, and performance
- To process payments for lead packages
- To manage and resolve any service concerns or lead quality disputes
- To improve the quality and targeting of our lead generation campaigns
- To comply with applicable legal and regulatory obligations
Beyond the purposes above, we may use your information to send you service-related communications, account updates, and — where you have consented — information about new lead products or provinces we serve. You can opt out of marketing communications at any time.
We do not use your information for automated decision-making that produces legal or similarly significant effects.
- Our service providers. We use GoHighLevel (GHL) as our CRM and communications platform. GHL processes data on our behalf under a data processing agreement.
- Payment processors. Billing details are handled by our payment processor and are not stored on our systems.
- Legal requirements. We may disclose information if required by law, court order, or a regulatory authority with valid jurisdiction.
We do not sell, rent, or share broker contact information with third parties, advertisers, or data brokers under any circumstances.
- We do not sell or rent your personal or business information to any third party
- We do not share your contact details with other brokers or competing services
- We do not use your information for targeted advertising on external platforms
- We do not make automated eligibility decisions based on your personal data
We retain broker information for as long as your service relationship is active and for a reasonable period thereafter for legal and accounting purposes. You may request deletion of your data at any time by contacting us at [email protected]. We will fulfil requests within 30 days subject to any legal retention obligations.
We take reasonable technical and organisational measures to protect your information, including encrypted data transmission, access controls, and use of SOC 2 certified service providers. In the event of a data breach affecting your information, we will notify you and relevant authorities promptly.
- Access. You may request a copy of the personal information we hold about you.
- Correction. You may request correction of inaccurate or incomplete information.
- Withdrawal of consent. You may withdraw consent to marketing communications at any time.
- Deletion. Subject to legal retention obligations, you may request deletion of your data.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 calendar days.
All commercial electronic messages sent by Can Mortgage Leads comply with Canada's Anti-Spam Legislation (CASL). By enquiring about or purchasing our lead services, you consent to receive service-related communications. You may opt out of marketing messages at any time by replying STOP or emailing [email protected].
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date above and notify active clients directly where required. Continued use of our service after any update constitutes acceptance of the revised policy.
For any privacy-related questions, requests, or concerns:
Can Mortgage Leads
Email: [email protected]
Service: Lead Generation for Canadian Mortgage Brokers
Jurisdiction: Canada
We aim to respond within 5 business days and resolve all requests within 30 calendar days.